Legal

Terms & Conditions

1. About these terms

Turit is operated by [Company legal name] ("Turit", "we", "us"), [Registered address], India. These terms apply to everyone who uses Turit: businesses that run a loyalty programme ("Brands") and their staff, and people who collect rewards ("Customers"). By creating an account or using Turit you agree to these terms.

2. Accounts

• You sign in with your mobile number and a one-time code. Keep your phone and codes safe; activity on your account is treated as yours.
• Brands must give accurate business details and are responsible for everything done by their staff accounts.
• Customers should have one account. If you are under 18, use Turit with a parent's or guardian's permission.

3. Free trial, plans and payments (for Brands)

• When paid plans are offered, new Brands get a 30-day free trial with no payment required. After the trial, a paid plan is needed to keep scans and rewards running; your data stays safe.
• Plan prices are shown before you pay and include or state GST as applicable. Plans run for the period you buy and are not renewed without your action.
• When Turit is offered free of charge, no fees apply until we give at least 30 days' notice of any change.

4. Brand responsibilities

• Honour every reward, offer, welcome gift, scratch-card prize and Turit Coin offer you publish, as described, until it expires.
• Keep offers accurate and lawful — no misleading discounts. Products, services, prices, bookings and quality are your responsibility.
• Use customer information only to run your own Turit programme, and follow applicable laws (including consumer protection, food safety and data protection).
• Approve or decline scans and claims honestly and promptly.

5. Rewards, scratch cards and Turit Coin

• Rewards are offered by Brands. Stamps, scratch cards, coupons, Turit Coin and unlocked offers have no cash value, cannot be sold, transferred or exchanged for money, and expire as shown in the app.
• Turit Coin is earned on visits a Brand approves and can only be used to unlock offers in Turit. Coins cannot be bought. If a Brand declines an unlocked offer, the coins are returned.
• We may change how many coins are earned or needed, or end a programme, with notice in the app. Coins and rewards obtained by misuse may be cancelled.

6. Sponsored ads and the TuritPe wallet (for Brands)

• Money added to the TuritPe wallet can be used only for sponsored placements on Turit. It is not a bank account and earns no interest.
• Sponsored placements are labelled "Sponsored". We may reject or remove an ad that is misleading, unlawful or against these terms.

7. Messages and promotions

Turit sends service messages about rewards, visits and bookings. Turit and Brands send promotional offers only to people who chose to receive them, with a way to stop at any time. Brands may promote only to their own customers who opted in, through Turit's tools.

8. Fair use

Do not create fake accounts or scans, scan without visiting a shop, copy or share QR codes to gain rewards, interfere with the app, or collect other people's data. We may suspend or close accounts that do, and cancel rewards gained this way.

9. Our content

The Turit name, logo, app and content belong to us. Brands keep ownership of their own names, logos, photos and menus, and allow us to display them in Turit to run their programme.

10. Suspension and closing an account

You can stop using Turit at any time. We may suspend or close an account that breaks these terms or the law, or to protect customers, Brands or Turit. Rewards a Brand has already promised remain the Brand's responsibility.

11. Liability

Turit is provided "as is". We work to keep it available and accurate but cannot guarantee it will always be error-free. To the extent the law allows, we are not liable for indirect losses, and our total liability to a Brand is limited to the fees it paid us in the 12 months before the claim. Nothing here limits rights you have under consumer protection law.

12. Changes, law and disputes

We may update these terms; we will tell you in the app before important changes take effect. These terms are governed by the laws of India, and courts at [City] have jurisdiction.

Privacy Policy

1. Who we are

[Company legal name] runs Turit and is responsible for the personal data described here, under India's Digital Personal Data Protection Act, 2023.

2. What we collect

• Customers: mobile number and name; optional birthday, anniversary and how you found a shop; the shops you scan, when, and your location at the moment of scanning (to confirm you are at the shop); stamps, rewards, Turit Coin balance and history, bookings and feedback.
• Brands: business name, type, address and store locations, owner and staff contact numbers, menu and offer content, and records of plan and wallet payments (card and UPI details are handled by our payment partner, not stored by us).
• Device: basic app and device information to keep Turit working and secure.

3. How we use it

• To run stamp cards, scratch cards, Turit Coin, rewards, bookings and the other features you use.
• To send messages about your rewards and visits, and offers only if you agreed (reply STOP anytime).
• To prevent fraud and misuse, improve Turit, and meet legal duties.

4. Who can see it

• The shops you visit see your name, number, visits, rewards and special dates — for their own shop only.
• Service providers who host, message or process payments for us, under contracts that protect your data.
• Authorities when the law requires it.
• We never sell personal data.

5. Offers and promotional messages

• Messages about your stamps, rewards and bookings are part of the service.
• Offers are separate and optional: you choose at sign-up whether to get offers from shops you visit and offers from Turit and partner shops, and can change this anytime in Profile → Offers & messages or by replying STOP.
• We keep a record of what you chose and when. We send no promotions between 9 pm and 9 am and limit how often you hear from us.

6. If Turit changes ownership

If Turit is merged with or acquired by another company, personal data may pass to the new owner as part of the business. It will remain protected by this policy and your choices, and we will tell you before any change to how it is used.

7. Storage, security and retention

We protect data with access controls and encryption in transit. We keep it while your account is active and afterwards only as long as the law requires. The app also saves some settings on your device to work quickly.

8. Your rights

• See the personal data we hold about you, and correct it.
• Ask us to delete it, or withdraw consent for optional uses such as offer messages.
• Raise a grievance, and nominate someone to act for you.

Write to us from the address below; we reply within 30 days.

9. Children

Turit is not meant for children under 18 without a parent's or guardian's permission. If you believe a child has given us data without permission, contact us and we will delete it.

10. Changes

We will post any update here and tell you in the app if the change is important.

Refund Policy

1. Plans and subscriptions (for Brands)

• Free trial: no payment is taken, so there is nothing to refund.
• New plan: cancel within 7 days of your first payment for a full refund.
• After 7 days: the plan stays active until the end of the period you paid for; the remaining period is not refunded.
• Upgrades: the unused part of your current plan is adjusted against the new price.

2. TuritPe wallet and sponsored ads (for Brands)

• Wallet top-ups are for sponsored placements on Turit and are not refunded to your bank, except failed or duplicate payments.
• Once a sponsored placement is published it is not refundable. If we remove it because of an error on our side, the amount is returned to your wallet.
• If you close your account, unused wallet balance is refunded on request, less any payment-gateway charges.

3. Rewards and Turit Coin (for Customers)

• Rewards, scratch-card prizes, coupons and Turit Coin have no cash value and cannot be refunded or exchanged for money.
• If a shop declines an offer you unlocked with Turit Coin, your coins are returned to your balance automatically.
• Problems with a product or service bought at a shop are handled by that shop under its own policy; contact us if you need help.

4. Turit Gifts orders

• Cancel any time before your gift is packed for a full refund.
• Damaged or wrong item: send a photo within 24 hours of delivery and we replace it free. Food, tea and personalised gifts can't be returned otherwise.

5. Failed or duplicate payments

If money left your account but the payment failed, or you were charged twice, the amount is refunded automatically — usually within 5–7 working days to the same payment method.

6. How to ask for a refund

Email support@turit.in with your registered number, the payment date and amount, and the reason. We reply within 2 working days and send approved refunds to the original payment method within 5–7 working days.